How to order samples online

Having trouble deciding which tile is right for you? Try our cut sample service and order up to 5 individual cut sample (10cm x 10cm) tiles free of charge with a small £5 charge for postage and packing. (This small charge can be redeemed on orders over £150) 
Most of our customers start by getting a few cut samples and then proceed to order full tiles if they are unsure
 What is a Cut tile sample?
A cut sample is a cut (10cm x 10cm) out of a larger tile. The cut tile will show you the finish of the glaze and individual colours within the tile.  Use the image online to help you visualise the full tile. 
If your going for a large format tile you may not get the interpretation of how the colours vary across the tile if only getting a cut sample.  It also won’t show the variations across the different patterns that might come in the range (see the online video guide ).
Also bear in mind the shape of the tile (e.g. hexagon) when ordering a cut sample as it won’t show the shape of the tile properly.
 
Steps to order a CUT SAMPLE(S):
  • Select the tile you like and click on it.
  • Click on the “ORDER 10CM CUT SAMPLE” button.
  • You can select up to 5 (10 x 10) Cut samples only.
  • Go to the  Shopping Trolley when you have finished ordering the cut samples you want.
  • Enter your postcode in the “CALCULATE DELIVERY CHARGE” box - an automatic delivery charge of £5 will be applied for shipping. (Within the sample delivery both you will get a discount code so you can redeem this delivery charge against any order over £150)
  • Press the “CHECKOUT” button.
  • Enter payment details.
  • You will receive a confirmation email and be given an order tracking number when dispatched. Please be aware these can hide in spam.
 Please note, our offer is limited to 5 samples per order and if excessive samples of the same tile are ordered, we have the right to omit any duplicates. 
  1. Can I order a Full tile sample?
Yes, you can order a full tile sample(s)but please note you will be charged for the cost of the tile(s) and the cost of the delivery.  The cost of delivery will vary according to the weight of the tile, quantity ordered, and the postcode area being delivered to.  The cost of delivery will be calculated for you when you enter your postcode on checking out.
 
Steps to order a FULL TILE SAMPLE:
  • Select the tile you like and click on it, press the Order Button.
  • Enter 1 in the “No. of Tiles”box.
  • Then click on the “ADD TO BASKET” button to add to your shopping basket.
  • Enter your postcode in the “CALCULATE DELIVERY CHARGE” box and the delivery charge will be calculated.
  • Press the “CHECKOUT” button.
  • Enter payment details.
  • You will receive a confirmation email and be given an order tracking number when dispatched.
If you’re still not sure check out our video guide to ordering tile samples.