We will store purchases made during the Black Friday and Cyber Monday sale for up to 10 weeks after the order is placed. Please note orders that have been held for more than 7 days after the order is placed cannot be cancelled.

We are happy to advise you, but it is always prudent to get your tiler to check. As we are not onsite, we won’t be aware of any details that might affect the number of tiles you need to allow for cuts and cannot therefore offer qualified advice on quantities. Also the setting out, decided by your tiler, will impact on the amount of waste from cutting, our estimates will as accurate as possible, but be mindful that we are always unaware of this soft of information, so we cannot be held responsible if the quantities are not correct.

We always ensure each order is made up of tile types of the same batch. If you require more, please ensure you keep the batch (tono) number as found on the side of the box, call us and we will do our best to match it for you. Please be aware tiles can vary in both colour and size.

If you are ordering one of our standard ranges, then no; you can buy as many single tiles as you need to complete the project.

When you buy tiles you always have to allow for the waste you naturally have when cutting the tiles to install.  Generally, 10% is allowed, however with larger tiles, some pattern tiles and layouts like herringbone, more might be required.

When tiles are made, the manufacturing process
results in a certain amount of tolerance from one
batch to another and this is normal within the
industry. So you will find all ceramic and non-rectified
tiles have a very slight size variation, this
is monitored and falls within British and European
standards. During the firing process and due to the effect of extreme heat, clay and other materials expand and contract, causing slight variances in the dimensions of tile from the original mould. This is why tiles are sold under what are known as nominal sizes, these are approximate and are subject to the industry guidelines mentioned above.

If you are working on a project
where the setting out is critical, please contact
the team at Baked tiles and they will be able to
inform you of the exact calibrated size of your
selected rectified product or the suggested joint widths recommended to counteract the variation of non-rectified products.

No, as The Baked Tile Co. deliver tiles right across the UK, we don’t have the resources to offer an installation service. We highly recommend you contact the Tile Association, who will have a recommended list of tilers in your area.

All porcelain tiles can be used outside as they have low absorption and are  inherently frost proof. The more complicated bit is, we wouldn't suggest you used all types of porcelain tiles in all outside installations.  Polished and honed porcelain is very slippery when wet, so avoid using them on any external floor areas. The safest option for outside is one of our anti slip ranges, but areas that are only used on a sunny day or are not a major thoroughfare into your home, may be fine clad in a natural finish product but that is something best decided by you the home owner. Our wood effect products look great on a patio and our patterned ranges can add real personality to a porch or the retaining walls in a garden. We have pulled together most of our anti-slip porcelain tiles into this category, but as degrees of slip resistance vary ,please contact us for advice.

Firstly, there is a big difference, dependant on the style of fire you have. With a wood-burner we would always suggest a porcelain tile. A porcelain tile is more heat resistant. You can find our whole range listed under tiles by style/ porcelain. With a traditional fireplace most tiles can cope ( as did old Victorian soft biscuit tiles), this is because the heat is thrown into the room and not generated by the sides of the metal structure and projected directly onto the actual tiles, as it is with a log burning stove for example.

The only tiles within our collections that need sealing, are the true crackle glaze tiles within the Town and Country and Rapture range.

Ceramic tiles are not as hard wearing as porcelain.  Avoid using them in extremely high traffic areas, as they do not have the wearing quality of porcelain-based tiles. Tiles made of porcelain are less porous and absorbent than ceramic, meaning they are more robust and can cope in high traffic areas.

The basic rule is you can use floor tiles on a wall, but not wall tiles on a floor.

A porcelain is suitable with underfloor heating as it is more heat resistant and can cope with the thermal shock.

Delivery & returns

We use a network of national hauliers to deliver our tiles and as with all national tile deliveries they will be delivered on a pallet and left as close to the property as possible. It isn’t possible to track these orders and they can arrive anytime from 9am to 6pm. If you wish for the driver to contact you before delivery, please let us know and we will request this for you. Please note pallets come as part of the packaging and will not be removed by the driver. Drivers will also not carry the tiles into your property for health & safety insurance reasons.

Please keep the pallet your tiles arrived on, make sure they are securely packaged, and you can return then to our warehouse within 30 days. Returns will be subject to a restocking charge of 25%. Once they are received by our team in a re-saleable condition we will issue you with a refund for the tiles - the original delivery charge is non-refundable. You will be responsible for the cost of retuning them to us. PLEASE NOTE non-stock, clearance, Job-lot items, grout, silicone & trim items cannot be returned.

Please inform us within 3 days of receiving the damaged goods, send us photographs of the damaged item and we will immediately arrange to get you replacements free of charge.