To help keep our costs low and to enable us to pass these savings to you, some of our products are shipped to order with an approximate lead time of up to 21 days. However, if the products are in stock please refer to our stock items delivery timescales.
Because delivery costs are based upon weight and quantity, we ask that you enter your postcode to determine the exact cost to your home address. Simply add the quantity of tiles required, enter postcode and press ‘Go’ to give you your total price. Please note the delivery price will be added on during checkout.
Stock Items Delivery Timescales
Royal Mail up to 1Kg – First Class Post
Courier Service from 1Kg up to 30Kg
England & Wales Mainland & Scotland Mainland – 1-2 working days
Northern Ireland and Scottish Highlands and offshore – 2-5 working days
Pallet Deliveries – 30Kg and above
Stock orders on pallets will be delivered on a 3-5 working day basis to the kerbside.
Swansea Store Pickup
Remember, you can also take advantage of our free local collection service from our Swansea showroom. Simply select Swansea Store Pickup at checkout and we will contact you within 3 working days to arrange a pickup date.
The following information is intended as a guideline. We will use our discretion with individual circumstances.
Please note the method of refund must be the same as the method of payment.
Samples Refunds & Returns
Returning samples – Not suitable
You have seven working days after receiving your goods to cancel your order.
Re-saleable Goods Refunds & Returns:
Undamaged stock items may be returned for a credit or refund if returned within 30 days from receipt of goods. Please note that packaging must be intact. All returns are subject to a handling charge of 25% and any carriage costs, plus any other additional costs incurred by Baked Tiles will be passed on to the customer. Unfortunately we are not able to accept any special order items. Only full boxes will be accepted.
Damaged/Incorrect Goods Refunds & Returns:
All goods must be checked by the customer on receipt of goods – this is imperative. No responsibility for damaged product, shortages or incorrect products can be accepted after 7 working days of receipt of goods.
Order in excess of 50m2 and gain access to extra discounts on our already great prices. Perfect for whole house renovations or national specification orders.
We are here to make sure you get exactly the right tile for your project! Click on any of the list below if they apply to you.
If you are struggling to know how to use your tiles to get your desired effect? Let us give you a hand.
We have qualified interior designers at hand to help you create your ideal scheme. We can offer you advice on creating a layout with unusual shaped tiles; advise you on what colour grout to use ; or which tiles to select to create the look you are after. Further more if you are looking to select a paint colour to go with your chosen tiles, we can help there too. Just send us an email with photos of your room, information on any items that you are using in the same space as your tiles and ideally measurements of the room. We can then get one of our designers to give you a call to chat through your concerns and offer you advice and guidance….its as simple as that!
Please send us the details of your technical query, with the details of the tile you are considering and any other relevant information and we will give you a call or come back to you via email with some advice.
If you have a whole house or large project, we can often assist with bulk discount. Please send us details of the products you require and the quantities of each and we will come back to you with our very best prices.
Just drop us an email with your question and we will do our best to help.